How to Track Your Order

All rosemary dolls are shipped directly from China, where our Factory is located. We will send a tracking number to your email once your doll is shipped.

Track your order as follows:

• Eagosoul Order Tracking: https://www.eagosoul.com/track-your-order/
• International Express – FedEx: https://www.fedex.com
• International Express – UPS: https://www.ups.com

With providing the most effective solution as our goal, if you have any problems, please email us at service@eagosoul.com.

In order to solve your customs clearance troubles, we chartered a plane to send your package to the United States. Please note that no tracking information will be updated until customs clearance is complete. It will take around 5-8 working days to arrive in your country and clear customs. Please wait patiently.

After completing customs clearance for your package, we will hand it over your package to FedEx, and they will deliver it to you. Also, FedEx will update the tracking information for your package. Please keep a close eye on your package tracking in case something goes wrong (e.g., suspension of tracking, lost items, etc.) until it is delivered.

Customs Duties and Taxes

In some countries, import taxes might be required at delivery. It usually ranges from $100 to $150 and up, depending on the doll. The buyer is responsible for import taxes and fees. We will provide the assistance you need during this process. So, you don’t have to worry too much, relax, it’s not a big deal. (NOTE*: Customers in the US do not need to pay any import taxes and fees.)

Here are some of the countries in Europe that do not have to pay customs duties: the United Kingdom, the Netherlands, Germany, France, Belgium, Luxembourg, Poland, Slovenia, Slovakia, the Czech Republic, Croatia, Finland, Sweden, Denmark, Austria, Bulgaria, Estonia, Latvia, Lithuania, Hungary, Greece, Portugal, Italy, and Spain.

For customers in Canada (CAN), Norway (NOR), Australia (AUS), South Africa (SA), and certain other countries, we’re happy to share up to 50% of the duty fees (up to a maximum of $150 USD) with you. We’ll also take care of the communication with customs to make the process hassle-free. Typically, the extra cost is around $150 in total, and we can give you an estimate before you make a purchase in most cases.

Some tariff-free countries or regions in Asia: Japan, Taiwan, Malaysia, Singapore, Thailand, Indonesia, Philippines, Vietnam, UAE, and Cambodia.

What if your order doesn’t arrive at the expected time?

According to our sales experience for many years, if the package is improperly transferred and the delivery time exceeds 12 business days (except customs clearance time), please contact us for details: service@eagosoul.com

Free Shipping Protection

Every order from Eagosoul includes free shipping protection. This ensures that your order is fully covered during delivery. If your package is lost, damaged, or misdelivered, we’ll replace it or refund you — no extra cost, no worries.

You’re protected from the moment your doll leaves us until it arrives at your door.

Free Delivery Signature Service

We understand the importance of ensuring your orders arrive safely and securely. That’s why we’re pleased to introduce our Free Delivery Signature Service. This service adds an extra layer of protection to your deliveries by requiring a signature upon receipt, ensuring that your package is delivered directly to you and no one else.

Requesting this service is simple. If you’d like to use our Free Delivery Signature Service, just contact our support team after you finish the purchase. They will assist you in setting up the signature requirement for your deliveries.

Free Delivery Signature Service Discreet Packaging

We take your privacy very seriously. Your doll will be securely packaged in a plain, unmarked carton box, with no labels or markings that reveal the contents. This ensures complete discretion, so you can have full confidence that your purchase remains entirely private. Your privacy is our top priority.