At EagosoulDoll, we believe your trust deserves more than just a promise—it deserves protection.

Therefore, we offer an exclusive in-house shipping protection service to ensure every order is protected from loss, damage, or misdelivery during transit—and at no extra cost to you.

✅ What’s Covered?

By purchasing shipping protection, you will receive compensation or replacement for:

Lost Goods

• Domestic: Not delivered within 30 days
• International: Not delivered within 60 days
• Email status shows “Delivered” but you haven’t received it? You have valid proof to protect your rights.

Damaged Packages

• If your goods arrive damaged, we will replace or refund you (up to the full purchase price).

Misdelivered Courier

• If the courier mistakenly delivers your order to the wrong address

Unforeseen Events (Force Majeure)

• Including severe weather, natural disasters, or traffic accidents—each case reviewed by our support team.

📦 How to Submit a Claim

1. Contact Us:

• Email: service@eagosoul.com
• Please use the online chat function on our website.

2. Provide:

• Order Number
• Description of the Problem (Lost, Damaged, etc.)
• Supporting Documents (Tracking Information, Photos, etc.)

3. Claim Deadline:

• Lost Goods: Within 90 days from the order date
• Delivered but Not Received: Within 7 days of delivery scan
• Damage Claim: Within 7 days from the date of receipt
• Courier Error: Please report immediately upon discovery.

⚠️ Please Note

• Please carefully check your shipping information before placing your order.
• Please check your package immediately upon delivery. If there are any problems, please contact us immediately.
• Our support team will carefully review each case and provide a fair and timely solution.

💡 Why Choose Our Shipping Protection?

• Comprehensive Coverage for Loss, Damage, or Misdelivery
• Our in-house team provides fast and friendly claims service.
• No Hidden Fees – Included in your order.
• Offering international buyers extra peace of mind

🛡️ Your order is fully protected.

With EagosoulDoll Shipping Protection, you can focus on having fun—we handle the risk.

Need help?

Email: service@eagosoul.com